FAQ

Legal Disclaimer:
The following material is provided as a service to our readers and as such is provided for informational purposes only and not intended as legal advice.

Click here if you are just wanting to make a payment.

GENERAL QUESTIONS

What is this account on my credit report?

You may contact us via online chat or via telephone. If the account number showing on your credit report begins with C100 please call 1-800-878-5165. If the account number showing on your credit report begins with E100 or CHIL please call 1-888-322-3245.

Who do I owe? What is the date of service?

The creditor or provider of service and date of service are listed on the initial letter you would have received from Eagle Accounts. If you do not have that letter, contact us at 800-878-5165 or use our online chat service.

Has this affected my credit?

Eagle Accounts does not report accounts to the national credit bureaus for at least thirty days after the first letter is mailed. If the date on your letter is less than thirty days ago, your credit has not yet been affected. If more than thirty days have elapsed, please contact a representative at help@eagleaccounts.com

How long do collection agency accounts stay on my credit?

Generally seven years, even after they are paid.

Why does my balance keep going up?

The cumulative interest may be growing.  Contact our office for specific details regarding your account.

Will a collector yell at me if I call?

No.  Our collectors are trained to be polite and professional.  They understand difficult economic times. Their job is to help you resolve your issues.

I spoke with one of your collectors and just didn't get anywhere. Can I speak with someone else?

Absolutely.  Call us back and ask for a supervisor or a different collector.

Is my information secure if I pay online?

Yes.  Payments are processed securely and adhere to all federal and state security laws.

How do I dispute my bill?

To dispute your account, go to our Bill Dispute section and follow the instructions provided there.

What if I'm working with an attorney?

If you have legal representation, we will contact your attorney to work out full payment of your debt. Eagle Accounts has experience working with legal firms throughout the state. For more information, please contact us.

What if I need to lodge a complaint or compliment the agent who worked with me?

Contact us by phone (317-887-5165 or toll free 800-878-5167) or email help@eagleaccounts.com.

A manager will review the incident.

I have a question that's not listed here.

Use our Live Support service – you can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email us with your question. Please provide sufficient detail so we can route your inquiry to the appropriate representative:

help@eagleaccounts.com

GOVERNMENTAL ACCOUNT QUESTIONS

Why am I just now receiving a bill? I haven't paid support in years.

Several counties are now cleaning up support docket fees. Much like child support, they continue until the case is closed. Also similar to a child support order, you don’t get a reminder each time they’re due.

Why is there a collection fee added to my account?

The collection fee is authorized by Indiana Code 5-22-6.5-3. Many governmental offices believe that these fees charged to you are far less than court cost, travel expense, and missed time from work that a lawsuit would cost you.

What are child support docket fees?

The Annual Support Fee, commonly referred to as a docket fee by County Clerks, is a yearly fee assessed per Indiana Code 33-37-5-6 on an action in which a final court order requires a person to pay support or maintenance payments.

Is my driver's license suspended?

Please contact the Bureau of Motor Vehicles for this information. Their number is 317-232-2840, or visit them at www.in.gov/bmv.

What if I don't pay the traffic ticket that was issued to me in Indiana?

One Driver, One License, One Record. What that means is the states (except Georgia, Massachusetts, Michigan, Tennessee, and Wisconsin) share information concerning license suspensions and traffic violations of non-residents and forward them to the state where their license is considered the home state. That state would then suspend the license until the state issuing the information lets them know this is taken care of.

I have a question that's not listed here.

Use our Live Support service – you can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email: help@eagleaccounts.com

MEDICAL ACCOUNT QUESTIONS

Was my insurance billed?

Please contact your insurance company before calling Eagle Accounts. They can advise you if your insurance was billed, how much they paid and whether there is a balance remaining that is your responsibility.

Why is there a collection fee added to my account?

The Financial Policy of the provider calls for guarantors to be responsible for collection agency fees should the account be placed with an agency.

Will my doctor see me again after I pay?

Sometimes they will. You will need to check with the doctor’s office.

I have a question that's not listed here.

Use our Live Support service – you can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email: help@eagleaccounts.com

UTILITY ACCOUNT QUESTIONS

I have a question that's not listed here.

Use our Live Support service – you can post your question there whether an agent is online or not. If an agent is online, they will respond to you immediately. If our Support Online service is off-line, you will receive a response by the next business day.

Or, you can email: help@eagleaccounts.com